Updated: 1 April 2020
© Soarent Publishing (A.B.N. 89699416331) – All Rights Reserved.
This Website and all its content (including all information in text, graphical, video and audio forms, images, icons, software, design, applications and other elements available on or through the Websites) are the property of Soarent Publishing and others, and are protected by international copyright laws.
Your use of the Website does not transfer to you any ownership or other rights in the website or its content.
Use of This Site
These Terms of Service govern your use of our website. By accessing or using any part of our website you accept these Terms of Service in full.
If you do not agree with any part of them then you should stop using the Site immediately.
Accessibility
We have made reasonable efforts to ensure that the Site is accessible from a wide range of computers and browsers. However, we cannot absolutely guarantee that you will be able to access the Site if you change the hardware/software you are using and we do not accept liability if you are unable to do so.
We may suspend access to the Site without notice for any reason, for example, to carry out maintenance and update information on it.
Accuracy of Information
We do our best to ensure that the information provided on the Site is up to date and accurate. However, as some of the information on this Site is provided by third parties we cannot guarantee this.
We use reasonable endeavours to correct any errors or omissions as soon as practicable after being notified of them. If you intend to rely upon any information presented on the Site, are responsible for checking its validity and accuracy and ensuring that it meets your specific requirements.
To the extent permitted by the applicable law, we disclaim all warranties and representation (whether express or implied) as to the accuracy of any information contained in the Site.
Links to Other Sites
Our website may contain links to enable you to visit other websites that are not owned or controlled by George Lee Sye or Soarent Publishing.
However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We are not responsible for the content, security or performance of any other websites to which this Site has links. (we do not endorse any products or services advertised on them)
Please be aware that these sites have their own Terms and Conditions (including privacy policies) and that Soarent Publishing is not responsible for their business practices.
We therefore encourage you to read the Terms and Condition of all sites and in particular those that collect personal information.
We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy policy.
Data Protection
We are committed to protecting your privacy. Our privacy practices are set out in our Privacy Policy.
Disclaimer
Soarent Publishing makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer.
It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Soarent Publishing shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Liability
We shall not be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website.
Subject to this, our liability to you in relation to the use of our website or under or in connection with these Terms of Service, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
1. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature
2. We will not be liable for any consequential, indirect or special loss or damage
3. We will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data or information
4. We will not be liable for any loss or damage arising out of any event or events beyond our reasonable control
Any disclaimers and exclusions of liability in these Terms of Service shall not apply to any damages arising from death or personal injury caused by the negligence of Soarent Publishing or any of its employees or agents or fraud.
These disclaimers and exclusions shall be governed by and construed in accordance with Australian Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Jurisdiction
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Australian Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Australia. All contracts are concluded in English.
Visitor Conduct
We want visitors and users to enjoy their visit to the 9 Skills Factory website and in order to maintain a safe and secure environment; we ask that you use the website in good faith and follow these Terms of Service at all times.
You must not misuse the website and this includes without limitation, hacking or other means of gaining illegal or unauthorised access to other computers.
Visitors agree to use the web site only for lawful purposes and are prohibited from posting on the web site any unlawful, harmful, threatening, abusive, harassing, defamatory or obscene material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, national or international law.
Online Safety
Soarent Publishing is committed to creating a safe online shopping environment for all of its customers and understands that it is an offence to sell age rated products to someone who is below the legal age limit for purchasing such products.
Therefore, by placing an order for a product where an age restriction warning is displayed, you are confirming that you are over the required age.
Use of this website from outside Australia
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the Australian mainland. Soarent Publishing make no representation that any goods and/or services referred to in the materials on this website are appropriate for use, or available, in other locations.
Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Breaches of these Terms of Service
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website and/or bringing court proceedings against you.
Variation
We reserve the right to amend the contents of the Site and the Terms of Service from time to time.

Updated: 1 March 2021
Access to Content
Joining the 9SF Academy as a member entitles you to access of all training content uploaded to the platform,. This does not include coaching and / or certification, or physical products such as books. 
Members will have access to member only discounts for such products as arranged by George and the Team.
Cancellation of Academy Membership
As a subscriber to the 'academy membership' program you can cancel your membership at any time after the trial period by sending an email to [email protected].
Upon cancellation of your membership on this platform, your access to member only training content will cease after the paid for subscription period has ended.
Inactive and cancelled member accounts and all records will be deleted from the platform after a period of no less than 60 days after cancellation.
Refunds
No refunds will be provided.
Purchase Orders
This membership offer is only available for online purchase by credit card.
Corporate group access to memberships via purchase order payments is not available.

Updated: 1 April 2020
GB Pro and BB Pro Content
The GB Pro and BB Pro programs have a defined minimum coaching period of 26 weeks and ongoing access to training content is provided to participants who complete the 26 week arrangements.
Cancellation
Participants in the program can cancel their subscriptions at any time during the 26 weeks.
Should they cancel before completion of the 26 week program, their access to training content will be removed.
Refunds
No refunds will be given for any cancellation.
Purchase Orders
Pricing is based on the assumption that participants will make payment using credit card which results in an automated deduction each month not requiring any administration by Soarent Publishing.
Companies can purchase memberships using purchase orders. And an administration fee of $110 will be added for each invoice issued under such purchase order arrangement.

Updated: 1 July 2019
Use of the App
This Improvement Tools App has been developed for use by any and all practitioners of continuous improvement methods. 
1. You are granted permission to download and use the App on your mobile device, provided that;
(a) You will not duplicate, transfer, give access to, copy or distribute any part of this App that has been reproduced from ‘Process Mastery with Lean Six Sigma 2nd Edition’ without the express permission of the author.
2. We will use our reasonable endeavours to make the App available to you at all times, but we cannot guarantee an uninterrupted or fault free service, nor do we guarantee this App will function on non-current device operating systems.
3. We reserve the right to make changes to the App or part thereof from time to time including without limitations, the removal, modification and/or variation of any elements, features and functionalities of the App.