It is profound in its simplicity and provides easy, chronological access to the tools.
Each of the DMAIC chapters is concluded with a comprehensive tool users guide and checklists and tollgate questions.
You are not expected to read it, rather it was written for you to reference it and take away something new every time you open it.
The first edition took 2 years to write and sold out after it was first published in 2004.
This second edition of Process Mastery with Lean Six Sigma took 1,286 hours to create. This 2023 update to the 2nd Ed. is now an 826 page body of knowledge covering all aspects of lean and six sigma.
First of all Process Mastery was written by a real world practitioner.
Highly competent in both the technical aspects of the methodology and the psychology of change and human behavour, the author has carefully blended both ends of the change spectrum into a reference for improvement leaders.
It is profound in its simplicity and provides easy, chronological access to the tools.
Each of the DMAIC chapters is concluded with a comprehensive tool users guide and checklists and tollgate questions.
It is a widely used body of knowledge.
Not only do consultants us this as a primary teaching reference, Green Belts, Black Belts and Master Black Belts from the following companies use this text extensively in their day-to-day application of the methodology:
Anglo Coal
Arnotts
Bank of New Zealand
BHP
BIS Industrials
BOC Gases
Boeing
Christchurch City Council
Commbank
Gold Fields Australasia
South Deep (RSA)
NAB
New Zealand Post
Peabody Energy
Qantas
Rio Tinto
Santos
Telstra
Virgin Airlines
Woodside Energy
Xstrata Coal