"The thing that most impressed me (as well as giving me the opportunity to analyse myself) was the way that you emphasised to the group the need to influence others. I have, in the past, never really given this a lot of thought but the few days with you and since then have become quite a resource I now rely upon. Things such as rapport, body language etc are things I am now consistently looking for. Not only am I aware of this when I am trying to influence, but also when others are trying to influence me, Additionally, I am finding this now extends into my private and social life (dealing with family and friends) or people that I do not know at all (just looking at their body language and looking for rapport when meeting someone for the first time)."
ANTHONY SUMMERS - BHP LSS BLACK BELT